IT Helpdesk & Application Support Specialist

Indomobil Finance · 📍 Pulo Gadung, Jakarta Raya · Diposting 2026-10-04

FULL_TIME⭐ TERVERIFIKASI

Rp 6,000,000 - Rp 10,000,000 per bulan

Join Indomobil Finance as an IT Helpdesk & Application Support Specialist and play a pivotal role in ensuring seamless digital experiences for our users. In this dynamic position, you will provide technical assistance, troubleshoot application issues, and deliver exceptional support to enhance our customers' experience. Located in Pulo Gadung, Jakarta Raya, this role offers a competitive salary of Rp 6,000,000 - Rp 10,000,000 per month. With a focus on innovation and customer satisfaction, Indomobil Finance is the perfect place to grow your IT career.

As an IT Helpdesk & Application Support Specialist at Indomobil Finance, you will be the first point of contact for technical issues, handling inquiries from both internal employees and external clients. You will work closely with our development team to ensure that our applications run smoothly and efficiently. This role requires a proactive and detail-oriented individual who is passionate about technology and customer service.

📋 Tanggung Jawab Pekerjaan

Provide first-line technical support to end-users, resolving hardware, software, and network issues.
Troubleshoot and resolve application problems, ensuring minimal downtime and maximum productivity.
Install, configure, and maintain IT infrastructure, including servers, workstations, and networking equipment.
Monitor and maintain system performance, identifying and addressing bottlenecks.
Document technical issues and solutions for future reference and knowledge sharing.
Assist in the deployment and maintenance of enterprise applications such as SAP and Oracle.
Provide training and guidance to end-users on the proper use of IT systems and applications.
Collaborate with the IT team to implement and maintain security protocols and best practices.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 3 years of experience in IT support or a similar role.
Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator are a plus.
Strong knowledge of operating systems (Windows, Linux), networking concepts, and IT infrastructure.
Proficient in using ticketing systems such as ServiceNow or Jira.
Excellent communication and problem-solving skills.
Ability to work independently and as part of a team.
Familiarity with enterprise applications like SAP and Oracle is a plus.