Helpdesk Administrator

Join Atlantic International Access, a leading engineering firm, as a Helpdesk Administrator in Bandung, Jawa Barat. This is an exciting opportunity for experienced professionals to support our dynamic team and ensure seamless operations. As a Helpdesk Administrator, you will be the first point of contact for our employees, providing technical support and troubleshooting a variety of IT issues. Our office is located at Jl. Soekarno-Hatta No. 123, Bandung, 40111, where you'll be part of a collaborative environment that values innovation and excellence.

Atlantic International Access is committed to delivering high-quality engineering solutions to our clients. As a Helpdesk Administrator, you will play a crucial role in maintaining our IT infrastructure and ensuring that our team can work efficiently. You'll be using tools like ServiceNow, Zendesk, and Microsoft 365 to manage and resolve IT issues promptly. This role offers a unique opportunity to grow within a reputable company and make a significant impact on our operations.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to employees, including hardware, software, and network issues.
• Manage and resolve IT service requests and incidents using ServiceNow and Zendesk.
• Monitor and maintain IT systems to ensure optimal performance and availability.
• Document and track IT issues, providing detailed reports to the IT team.
• Escalate complex issues to the appropriate technical support teams.
• Assist in the implementation and configuration of new IT systems and software.
• Conduct regular system checks and updates to ensure security and compliance.
• Train and support end-users on IT policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in a helpdesk or IT support role.
• Proven experience with ITIL framework and best practices.
• Familiarity with ServiceNow, Zendesk, and Microsoft 365.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• ITIL Foundation Certification is a plus.

🛠️ Keahlian

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