Front Office Agent - Hotel

Join our dynamic hospitality team as a Front Office Agent at Avisha Citra Mandiri! We're seeking passionate individuals to deliver exceptional guest experiences and ensure seamless operations at our Jakarta property. This role is perfect for detail-oriented professionals who thrive in fast-paced environments. Our Jakarta hotel is a vibrant part of the city's hospitality scene, and we're looking for someone who can make a difference in our guests' stays. As a Front Office Agent, you'll be the first point of contact for our guests, handling check-ins, check-outs, and addressing their needs with a smile. This is your chance to shine in the world of hospitality and grow with one of Jakarta's most exciting hotel teams.

At Avisha Citra Mandiri, we pride ourselves on creating memorable guest experiences. Our hotel is known for its warm atmosphere and exceptional service, and we're committed to maintaining these standards. In this role, you'll work closely with our front desk team to ensure that every guest feels welcome and valued. You'll use our state-of-the-art hotel management system to manage reservations, guest information, and housekeeping requests efficiently. This is a role that offers both immediate impact and long-term growth opportunities as you develop your skills and expertise in hospitality.

We're looking for a Front Office Agent who is not only skilled in customer service but also has a keen eye for detail. You'll need to be comfortable working in a team environment, and you should have a genuine passion for providing excellent service. If you're ready to take on the challenges and rewards of this role, we invite you to join our team at Avisha Citra Mandiri and help us continue to set the standard for hospitality in Jakarta.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently and accurately.
• Manage guest reservations and room assignments using our hotel management system.
• Process guest payments and issue receipts or invoices as needed.
• Address guest inquiries and concerns promptly and professionally.
• Coordinate with housekeeping and other departments to ensure rooms are ready for guests.
• Maintain a clean and organized front desk area.
• Assist with special requests and events, such as weddings or conferences.
• Follow all hotel policies and procedures to ensure compliance and guest satisfaction.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent experience.
• Minimum 1 year of experience in a front office or hospitality role.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational skills.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with hotel management systems, such as PMS (Property Management System).
• Ability to work in a fast-paced, team-oriented environment.
• Valid ID and the ability to work legally in Indonesia.

🛠️ Keahlian

Lowongan Terkait